Shipping & Returns Policy

Thank you for supporting T. Hilliard and independent publishing.

 

Every purchase helps bring original stories, artwork, and special literary projects to life.

 

This Shipping & Returns Policy explains how orders placed directly through our website are processed, shipped, and handled in the event of a problem.

 

1. Order Processing

 

Orders are processed after payment has been successfully received and confirmed.

Standard Processing Time: 5-7 business days

Processing time refers to the period required to prepare and package an order before it is transferred to the shipping carrier.

Processing times do not include weekends, postal holidays, or shipping transit time unless otherwise stated

During book launches, special edition releases, holidays, or periods of increased order volume, processing may take longer.

Customers will be informed of significant delays when reasonably possible.

 

2. Shipping Destinations

 

We currently offer shipping to:

United States, Canada, Mexico

**However, if you are not in one of these countries, please email me at thilliard.author@gmail.com and I will see if there is a way I can ship to you!

 

Shipping availability may vary depending on the product, destination, or applicable carrier restrictions.

Orders cannot be shipped to destinations that are not supported by our checkout system.

 

3. Shipping Rates

 

Shipping charges are calculated or displayed during checkout before the customer completes a purchase.

 

Shipping costs may depend on:

 

- Package weight and dimensions

- Delivery destination

- Selected shipping method

- Number of items ordered

- Applicable carrier rates

 

Any applicable shipping charges will be disclosed before payment is submitted.

 

4. Estimated Delivery Times

 

Delivery estimates depend on the selected shipping carrier, destination, and service level.

Estimated delivery times begin after an order has been shipped, not when the order is placed.

Carrier estimates are not guaranteed delivery dates unless expressly identified as guaranteed.

Unexpected weather conditions, postal disruptions, holidays, and other circumstances beyond our control may affect delivery.

 

5. Order Tracking

 

Tracking information will be provided when available for the selected shipping method.

Customers may receive tracking details by email once their order has shipped.

Tracking updates are managed by the shipping carrier and may not appear immediately.

 

6. Preorders & Upcoming Releases

 

Certain books, special editions, or merchandise may be offered for preorder before they are available for shipment.

Preorder listings will identify the anticipated release or fulfillment timeframe and any applicable payment terms.

Estimated dates may change due to printing, manufacturing, production, or delivery delays.

 

If a preorder cannot be fulfilled within the applicable timeframe, customers will be informed and offered the options required by applicable law, including cancellation and refund rights where appropriate.

 

Preorders will not be represented as ready-to-ship products unless they are available for immediate fulfillment.

 

7. Signed Books & Personalized Items

 

Signed books, personalized editions, and other customized products may require additional processing time.

Customers are responsible for reviewing personalized details before submitting an order.

If an error occurs due to incorrect information supplied by the customer, replacement or correction options will be evaluated individually.

If we make an error in personalization, customers should contact us so the issue can be addressed.

Any limitations on returns for personalized products will be disclosed before purchase and will not override applicable consumer protection rights.

 

8. Limited & Special Editions

 

Special editions may include unique cover designs, decorative edges, exclusive illustrations, or other collectible features.

Because these products may be produced in limited quantities, identical replacements may not always be available.

Minor variations resulting from printing, binding, or manufacturing may occur.

If a special edition arrives damaged, defective, or materially different from its description, customers should contact us for assistance.

When an identical replacement is unavailable, an appropriate alternative remedy, including a refund where required, will be offered.

 

9. Merchandise

 

Merchandise may include bookmarks, prints, apparel, accessories, or other author-related products.

Product descriptions will identify relevant details, including sizing, materials, and customization options where applicable.

Certain products may be manufactured or fulfilled by third-party partners. Any materially different fulfillment conditions will be disclosed in the product listing.

 

10. Returns & Exchanges

 

We want customers to receive the products they ordered in the condition described.

For eligible items, return requests must be initiated within:

 

Seven (7) days after delivery

To request a return, customers should contact:

thilliard.author@gmail.com

 

Please include:

 

- Order number

- Name associated with the purchase

- Item being returned

- Reason for the request

- Photographs, if the item is damaged or incorrect

 

Return eligibility may depend on the product type, condition, and applicable legal requirements.

 

Unless otherwise stated, eligible returns should be in their original condition.

 

Return shipping responsibilities and any applicable deductions will be disclosed as part of the return process and must comply with applicable law.

 

11. Damaged, Defective, or Incorrect Orders

 

If an order arrives damaged, defective, or contains an incorrect item, please contact us as soon as reasonably possible.

We recommend including photographs of the product and packaging to help us evaluate the issue.

Depending on the circumstances, available inventory, and applicable law, we may provide:

 

- A replacement item

- A corrected item

- A partial refund

- A full refund

- Another appropriate resolution

 

Customers will not be required to waive applicable legal rights because they did not report an issue within a suggested timeframe.

 

12. Non-Returnable Products

 

Certain products may be ineligible for discretionary returns, including:

 

- Clearly identified personalized or made-to-order products

- Digital products after delivery, where legally permitted

- Items damaged through misuse after delivery

- Other products expressly identified as non-returnable before purchase, where permitted by law

 

These restrictions do not eliminate rights relating to defective, damaged, incorrect, or misdescribed goods.

 

13. Refund Processing

 

Approved refunds will generally be issued to the original payment method unless another method is required or agreed upon.

Estimated Refund Processing Time: 7-10 business days.

Financial institutions and payment providers may require additional time to post refunds.

Customers will be informed if additional information is needed to complete a refund.

 

14. Incorrect Shipping Information

 

Customers are responsible for providing accurate shipping information during checkout.

If an address needs to be corrected, please contact us as soon as possible.

Address changes may not be possible once an order has entered fulfillment or been shipped.

Orders returned due to an incorrect or incomplete address will be reviewed individually. Additional shipping charges may apply for reshipment when legally permitted and appropriately disclosed.

 

15. Lost, Delayed, or Missing Packages

 

If tracking indicates a delay or a package appears to be missing, please contact us.

We may work with the shipping carrier to investigate the shipment and determine an appropriate resolution.

Responsibility for lost or undelivered orders will be handled in accordance with applicable law and the circumstances of the shipment.

A carrier's delivery scan does not automatically eliminate any rights or remedies available to the customer.

​

16. Cancellations

 

Customers wishing to cancel an order should contact us promptly.

Cancellation requests will be accommodated when possible, depending on order status, production requirements, and applicable law.

Preorders and orders that cannot be fulfilled within applicable deadlines will be subject to any legally required cancellation and refund options.

 

17. Purchases Through Third-Party Retailers

 

This policy applies only to purchases completed directly through the official T. Hilliard website.

Purchases made through Amazon or other external retailers are governed by those retailers' respective shipping, return, refund, and customer service policies.

Customers should contact the retailer where the purchase was completed for assistance with those orders.

 

18. Changes to This Policy

 

This policy may be updated periodically to reflect changes in products, fulfillment methods, shipping services, or applicable requirements.

The updated date will appear at the top of this page.

Changes will not retroactively remove rights or remedies applicable to existing purchases.

 

19. Contact Information

 

For shipping questions, return requests, damaged orders, or other purchase-related concerns, please contact:

 

T. Hilliard

Independent Author

Email: thilliard.author@gmail.com

Website: [Insert official website URL]

 

Please include your order number when contacting us about an existing purchase.