Privacy Policy

T. Hilliard ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share when visiting our website, subscribing to our newsletter, contacting us, or purchasing products.

 

This Privacy Policy explains what information we collect, how it is used, when it may be shared, and the choices available to you.

 

By using this website, you acknowledge the information practices described in this policy.

 

1. Information We Collect

 

We may collect personal information in the following circumstances.

 

Information You Provide Voluntarily

 

When you interact with our website, you may provide:

 

- First and last name

- Email address

- Billing and shipping addresses

- Phone number, if requested for shipping or order-related communication

- Birthday information, if voluntarily provided

- Messages submitted through contact forms

- Newsletter subscription preferences

- Information provided when participating in giveaways, promotions, or events

 

Information Collected Through Purchases

 

When purchasing books, merchandise, or other products directly from our website, we may collect:

 

- Customer and recipient names

- Contact and shipping information

- Products purchased and order history

- Transaction amounts and payment confirmation details

- Information required for personalized or signed products

- Customer service inquiries relating to purchases

 

Payments are processed through the payment services enabled on our website. Payment processors may collect and handle payment card information under their own privacy and security practices.

 

Automatically Collected Information

 

When you visit our website, certain technical information may be collected through our hosting platform or enabled services, including:

 

- IP address

- Browser type

- Device information

- Operating system

- Pages visited

- Referral sources

- Approximate geographic location derived from technical information

- Cookies and similar tracking technologies

 

2. How We Use Your Information

 

Personal information may be used to:

 

- Process and fulfill purchases

- Arrange shipping and delivery

- Provide order confirmations and shipping updates

- Respond to questions and customer service requests

- Manage returns, refunds, and order issues

- Deliver newsletters and promotional communications when requested

- Announce new books, special editions, merchandise, and events

- Administer giveaways or promotional activities

- Improve website functionality and visitor experience

- Maintain website security and prevent fraudulent activity

- Comply with applicable legal and tax obligations

 

We use personal information only for legitimate business purposes or other purposes permitted by applicable law.

 

3. Newsletter Subscriptions & Email Marketing

 

Visitors may voluntarily subscribe to receive communications from T. Hilliard.

 

These communications may include:

 

- Book announcements and release information

- Exclusive previews and excerpts

- Behind-the-scenes writing updates

- Special edition announcements

- Merchandise releases

- Upcoming events

- Promotional offers and other author-related news

 

Subscribers may unsubscribe from marketing communications at any time using the unsubscribe link included in our emails or by contacting us directly.

 

Unsubscribing from marketing emails does not prevent necessary transactional communications concerning an existing order.

 

We do not automatically enroll customers in promotional email communications solely because they make a purchase, unless otherwise permitted by applicable law.

 

4. Cookies & Tracking Technologies

 

Our website is hosted through Wix.com and may use cookies and similar technologies.

 

These technologies may support:

 

- Essential website functionality

- Shopping cart and checkout operations

- Security and fraud prevention

- Remembering visitor preferences

- Website analytics and performance measurement

- Marketing functionality, if enabled

 

Some cookies may be placed by third-party services integrated with our website.

 

Where required by applicable law, visitors will be provided with appropriate choices regarding non-essential cookies.

 

You may also manage certain cookies through your browser settings.

 

Disabling essential cookies may affect website functionality.

 

5. Payment Processing

 

Purchases made directly through our website are processed using the payment services enabled through our online storefront.

 

Payment providers may collect payment information, including card details and billing information, to authorize and complete transactions.

 

We do not intend to independently store complete payment card numbers or card security codes.

 

Payment processors maintain their own security practices and privacy policies.

 

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6. Shipping & Order Fulfillment

 

When you purchase a physical product, we use the information necessary to prepare, package, and deliver your order.

 

This may include sharing relevant information with postal carriers, shipping providers, or fulfillment partners.

 

Shipping information is used for order fulfillment, delivery communications, and resolving shipment-related issues.

 

7. Third-Party Services

 

We may use third-party services to operate and maintain our website.

 

Depending on the services enabled, these may include:

 

- Wix for website hosting and storefront functionality

- Payment processing providers

- Email marketing and newsletter services

- Shipping and delivery providers

- Analytics services

- Social media integrations

 

These providers may process information as necessary to perform their services, subject to applicable agreements and privacy requirements.

 

8. External Retailers & Websites

 

Our website may provide links to third-party retailers, including Amazon, where visitors can purchase digital or physical editions of our books.

 

Purchases completed through external retailers are processed by those retailers.

 

We do not control how independent retailers collect, store, or use personal information.

 

Visitors should review the privacy policies of those retailers before completing a purchase.

 

Our website may also link to artist portfolios, social media accounts, and other external websites.

 

We are not responsible for the privacy practices of independently operated websites.

 

9. Sharing & Disclosure of Information

 

We may disclose personal information:

 

- To service providers assisting with website operations, payments, shipping, and communications

- To fulfill customer purchases and requests

- To comply with legal obligations or lawful requests

- To investigate fraud or protect the security of our website

- In connection with a business transfer, if applicable and legally permitted

 

We do not intend to sell personal information to third-party data brokers.

 

Any activities that qualify as a sale or sharing of personal information under applicable privacy laws will be disclosed and handled as required by those laws.

 

10. Data Retention

 

Personal information is retained only as long as reasonably necessary for the purposes described in this policy, including:

 

- Completing and documenting transactions

- Maintaining legally required business and tax records

- Responding to inquiries

- Managing active newsletter subscriptions

- Resolving disputes

- Complying with applicable laws

 

Retention periods may vary depending on the type of information and applicable legal requirements.

 

Newsletter subscribers may request removal from marketing communications at any time.

 

11. Data Security

 

We take reasonable steps to protect personal information using the security features available through our website platform and service providers.

 

However, no method of online transmission or electronic storage is completely secure.

 

While we strive to protect information, we cannot guarantee absolute security.

 

12. Your Privacy Rights

 

Depending on your location and applicable laws, you may have rights to:

 

- Request access to personal information we hold about you

- Request correction of inaccurate information

- Request deletion of certain personal information

- Withdraw consent to marketing communications

- Object to or restrict certain processing activities

- Request information about certain disclosures

- Exercise additional rights provided by applicable privacy laws

 

Some requests may be subject to legal exceptions, including requirements to retain transaction or tax records.

 

To submit a privacy-related request, please contact us using the information below.

 

We will review and respond to requests as required by applicable law.

 

13. Children's Privacy

 

This website is intended for a general audience and is not directed toward children under the age of 13.

 

We do not knowingly solicit or collect personal information from children under 13 without appropriate authorization.

 

If we become aware that such information has been collected, we will take reasonable steps to address it in accordance with applicable law.

 

14. International Visitors

 

Our website may be accessible to visitors outside the United States.

 

Information collected through the website may be processed or stored in the United States or other locations where our service providers operate.

 

Where applicable, international transfers will be handled in accordance with relevant data protection requirements.

 

15. Changes to This Privacy Policy

 

We may update this Privacy Policy periodically to reflect changes in website features, business operations, service providers, or legal requirements.

 

The most recent revision date will appear at the top of this page.

 

We encourage visitors to review this policy occasionally.

 

16. Contact Information

 

For questions, concerns, or requests regarding this Privacy Policy, please contact:

 

T. Hilliard

Independent Author

Email: thilliard.author@gmail.com

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We will make reasonable efforts to respond to privacy-related inquiries in a timely manner.